Privacy Policy

Last updated: July 2026

HomeGrace Care Ltd respects your privacy & is committed to protecting your personal information.

This Privacy Policy explains how we collect, use & protect personal information when you use our website, contact us, make an enquiry, apply for a role, or communicate with us.

Who we are

    HomeGrace Care Ltd is a company registered in England & Wales.
    Company Name: HOMEGRACE CARE LTD
    Company Number: 16317867
    Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
    Email: faheem@homegracecare.co.uk

    For the purposes of data protection law, HomeGrace Care Ltd is the data controller for the personal information we collect through this website.

    Information we collect

      We may collect personal information when you:

      • submit a contact form
      • make an enquiry about care services
      • email or call us
      • apply for a vacancy
      • interact with the website

      This may include:

      • your name
      • email address
      • phone number
      • details of the service you are enquiring about
      • your message or enquiry
      • information about care needs, if you choose to provide this
      • CV, employment history, qualifications, right-to-work information, DBS-related information, care experience, references or other recruitment information if you apply for a role
      • technical information such as your IP address, browser type, device information & website usage information

      We do not ask website visitors to provide detailed medical information through our contact form. However, because we provide care services, you may choose to include sensitive information about health, care needs, medication, mobility, hospital discharge, dementia, frailty or family circumstances within a message to us.

      How we use your information

        We use personal information to:

        • respond to enquiries
        • discuss potential care requirements
        • provide information about our services
        • arrange follow-up contact
        • manage recruitment enquiries & applications
        • keep records of communication
        • improve our website & services
        • meet legal, regulatory or safeguarding obligations where applicable

        We do not use your information for email newsletters or marketing campaigns unless this changes in future & appropriate consent or another lawful basis is in place.

        Our lawful basis for using your information

          We rely on different lawful bases depending on how & why we use your information.

          For general enquiries, we usually rely on legitimate interests. This allows us to respond to people who contact us, manage enquiries & operate our business.

          Where you ask us to take steps before entering into a care arrangement, we may rely on contract.

          Where we are required to keep records or comply with legal obligations, we rely on legal obligation.

          Where you provide sensitive information, such as health or care-related information, we only use it where necessary to respond to your enquiry, assess potential care needs, protect vital interests, comply with legal obligations, or where another appropriate condition applies under data protection law.

          For recruitment information, we use your information to assess suitability for roles, communicate with applicants, complete recruitment checks & meet legal obligations.

          How we store your information

            Enquiries submitted through the website are emailed to HomeGrace Care Ltd.

            We do not currently store website form submissions in WordPress, Elementor or a CRM system.

            Emails & related correspondence may be stored securely within our email systems for as long as needed to manage the enquiry, provide services, handle recruitment, meet legal obligations, or keep appropriate business records.

            Who we share your information with

              We do not sell your personal information.

              We may share information where necessary with:

              • email, website or IT service providers
              • professional advisers
              • regulators, public authorities or safeguarding bodies where required
              • recruitment-related service providers, where relevant
              • care-related professionals or organisations where this is necessary, appropriate & agreed or legally required

              We only share information where there is a valid reason to do so.

              Google Maps

                Our website may include an embedded Google Map to help visitors locate or understand our service area or registered office.

                When you view a page containing Google Maps, Google may receive technical information such as your IP address, browser information, device information or interaction data. Google is responsible for how it processes data through its services.

                How long we keep your information

                  We only keep personal information for as long as necessary.

                  Enquiry information is usually kept for as long as needed to respond, manage follow-up communication, provide care services where applicable, or maintain business records.

                  Recruitment information is usually kept for a reasonable period after the recruitment process, unless we need to keep it for longer for legal, regulatory or safeguarding reasons, or because you become an employee or worker.

                  Information connected to care services may need to be kept for longer where required for legal, regulatory, safeguarding, insurance or care quality purposes.

                  Your rights

                    Under data protection law, you have rights over your personal information. These may include the right to:

                    • ask for a copy of the personal information we hold about you
                    • ask us to correct inaccurate information
                    • ask us to delete information in certain circumstances
                    • ask us to restrict how we use your information
                    • object to how we use your information in certain circumstances
                    • ask for information to be transferred where applicable
                    • withdraw consent where we rely on consent

                    These rights do not apply in every situation, but we will explain our response clearly if you contact us.

                    How to contact us about your information

                      For privacy questions or data protection requests, contact:

                      HomeGrace Care Ltd
                      Email: faheem@homegracecare.co.uk

                      Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

                      Complaints

                        If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

                        You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

                        Changes to this policy

                          We may update this Privacy Policy from time to time. The latest version will be published on this website.

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